When Complaint Investigations Meet Servicing and Repairing Devices
Manufacturers of medical devices must often service and repair products once they are out in the field. If these device are involved in a future complaint investigation, matters become complicated. Dennis Gucciardo, associate at Hogan Lovells, explained the concerns involved and the struggles that companies face in completing investigations in these situations during the MedTech Intelligence 2015 Integrated Complaint Management conference.
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